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Terms & Conditions
Welcome to RNS Global Exports and Imports Pvt. Ltd. (“Company,” “we,” “our,” or “us”). These Terms & Conditions (“Terms”) govern your use of our website https://www.rnsglobalceramics.com (the “Website”) and all related services, including browsing, purchasing, and communicating with us online (collectively, the “Services”).
By accessing or using our Website, you agree to comply with these Terms. If you do not agree, please discontinue using our Website immediately.
1. Company Information
RNS Global Exports and Imports Pvt. Ltd.
Manufacturer and Exporter of Handmade Ceramic Tableware, Hotelware, and Decorative Pottery
Registered Address: [Insert Address – e.g., Malappuram, Kerala / Moradabad, Uttar Pradesh / etc.]
Email: care@rnsglobalceramics.com
Phone: [Insert Contact Number]
2. General Terms of Use
- You confirm that you are at least 18 years old or have consent from a parent or legal guardian.
- You agree not to use our Website for any unlawful, fraudulent, or unauthorized activities.
- We reserve the right to refuse service, cancel orders, or restrict access to any user who violates these Terms.
- All information shared on this Website is for general information and marketing purposes only.
3. Product Information and Accuracy
We take great care to ensure that all product details, prices, and descriptions are accurate and up to date. However:
- Product colors, textures, or sizes may vary slightly due to photography lighting, handmade nature, or display settings.
- Handmade ceramic products may have minor variations, which add to their authenticity and uniqueness.
- We reserve the right to correct any typographical or technical errors on the Website at any time without notice.
4. Pricing and Payment
- All prices displayed on our Website are in Indian Rupees (INR) unless stated otherwise.
- Prices are subject to change without prior notice.
- Payment must be completed at the time of purchase using secure payment gateways integrated on our Website.
- In case of pricing errors or discrepancies, we reserve the right to cancel or adjust your order.
5. Shipping and Delivery
- Orders are typically processed within 2–3 business days.
- Made-to-order items may require 5–7 business days before dispatch.
- Standard delivery within India usually takes 5–10 business days, depending on your location.
- We are not responsible for delays caused by courier partners, natural events, or unforeseen circumstances.
- Tracking details will be shared via email or SMS once your order is shipped.
6. Returns, Refunds, and Exchanges
Please refer to our detailed Return & Refund Policy available on our Website.
In summary:
- Returns are accepted only for damaged or defective products reported within 48 hours of delivery.
- Handmade variations or minor imperfections are not considered defects.
- Refunds or replacements will be processed after quality verification.
7. Intellectual Property Rights
- All content on this Website — including images, text, logos, designs, and graphics — is the property of RNS Global Exports and Imports Pvt. Ltd.
- Unauthorized reproduction, copying, or redistribution of any material from this Website is strictly prohibited.
- You may not use our trademarks or trade name without prior written permission.
8. Product Images Policy (Illustrative Purpose)
- Product images displayed are for illustrative purposes only.
- Actual products may vary slightly in color, shape, or texture due to the handmade process and photography lighting.
- We make every effort to present accurate visuals, but we are not liable for slight differences between images and physical products.
- For product clarifications, customers are encouraged to contact our support team before purchase.
9. Third-Party Links and Tools
Our Website may contain links to third-party websites or tools.
- We do not control or endorse these external sites and are not responsible for their content or policies.
- Users are advised to read the terms and privacy policies of any third-party services they interact with.
10. Limitation of Liability
We are not liable for:
- Any direct, indirect, or incidental damages arising from your use of our Website or products.
- Delays, inaccuracies, or technical errors beyond our control.
- Any loss of data or unauthorized access to user information due to third-party service issues.
Our maximum liability shall not exceed the value of the purchased product.
11. Governing Law and Jurisdiction
These Terms shall be governed by the laws of India.
Any disputes arising shall be subject to the exclusive jurisdiction of the courts located in [Your City/State], India.
12. Amendments to These Terms
We may update or modify these Terms at any time.
All updates will be posted on this page, and the “Last Updated” date will reflect the latest revision.
Your continued use of the Website after such updates constitutes acceptance of the revised Terms.
13. Grievance Officer
For any concerns, queries, or grievances, please contact:
Grievance Officer
Email: legal@rnsglobalceramics.com
We acknowledge complaints within 48 working hours and aim to resolve them within 15 working days.
14. Contact Us
For order-related or general inquiries, reach out to us:
Email: care@rnsglobalceramics.com
Phone/WhatsApp: +91-9557744936
Website: https://www.rnsglobalceramics.com
Thank you for choosing RNS Global Ceramics — where every handmade piece tells a story.
